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The following is a list of useful information our residents will want to keep readily available.

Take a moment now to mark our web page as one of your “favorites” so you can check in from time-to-time for updates, and also check for rental availability for yourself, friends, or family.


Payment of Rent

All rental payments are due and payable on the 1st day of each month. Your rent is considered late if it is received on the 5th.

Any rent received on the 5th of the month will be charged a 5% late fee and must be included with that month’s rent.

Any rent not received on the 5th of the month will result in rent court action, which will result in an additional fee to you for court costs.

Rent is to be paid in the form of a cashiers check, money order, or via our online payment system. No cash payments or personal checks will be accepted.

All rental payments are to be made payable to: LLC.

We highly recommend using our cash pay system or paying online via your portal and not sending payments through the mail.

If you assistance making a payment or with setting up your cash pay account please call us at 410-413-1279

If you would still like to mail your payment please use our main address: LLC
100 West Road
Suite 300
Towson, MD 21204

If you have any questions regarding your account, please contact us at 410-413-1279 or by email at


Maintenance Procedures

If you have a maintenance request you may call us, submit a request via your tenant portal, send us an email, or send us a text via the number you were provided when you moved in.

Our maintenance team will contact you to set up an appointment within 48 hours of your call. You may submit a maintance request 24 hours a day 7 days a week.

An emergency maintenance request after 5:00 p.m. during the week, on Saturday or Sunday, or holidays, should be left with our 24-hour Call Center at 410-413-1279

As soon as a work order is received, we will assign it to one of our contractors. Please note that when you agree to a date and time to meet contractors, and no one is at the property when maintenance arrives, you will be charged a $45 fee for the service call.


Emergency Calls

Emergency situations include fire, gas leaks, no heat, no hot water, busted water lines, backed up sewer lines, or break-ins. In case of an emergency, please take the following appropriate actions first:

  • FIRE ***CALL 911 FIRST***
  • GAS LEAKS – Immediately report gas leak to BG&E – 410-685-0123
  • NO HEAT OR HOT WATER – If home has gas furnace, check to make sure pilot lights are lit. Please call us immediately so we may contact our HVAC technician.
  • MAJOR WATER LEAKS/BROKEN WATER LINES – Turn off main valve to house or closest valve location to leak – call us immediately.
  • BREAK-IN – Dial 911 to report a break-in; then contact us to secure the property.

When contacting LLC for any emergency, please call 410-413-1279 immediately.



It is the responsibility of the tenant to change the furnace filter in January, April, July, and October.

It is also the responsibility of the tenant to periodically check the smoke detectors/carbon monoxide detectors, to ensure they operate properly (see information sheet on smoke detectors & carbon monoxide detectors provided in lease packet).

If the battery is dead, it is the tenant’s responsibility to install batteries. If the detector is still not operational, resident is to notify the office in order to obtain a new one.



Tenant is responsible for putting utilities (excluding water) in your name for billing, prior to you moving into the property.

Unless otherwise indicated, tenants are responsible for all utilities (including water).

When we receive the water bill, we will pay it, and then send you a bill for the amount owed.

If water bills go unpaid by the tenant, we will pursue rent court action for unpaid utilities.

If any mail is sent to the property under the Owner’s name from the State of Maryland or Baltimore City/County, please forward to our office immediately.


Move-out Procedures

Tenant will receive a lease renewal form 90 days prior to the end of the lease.

If you want to terminate the lease at the end of the lease term, you are required to give this office 60 day written notice to vacate signed by all tenants living in the property.

If we do not hear from your regarding your lease terms, receive your signed lease renewal, or notice to vacate, your lease will automatically renew, as stated in your lease.

Once your notice to vacate is received, we will begin advertising the property for rent.

Our Leasing Agent will contact you with 24 hours’ notice for all rental appointments.

Within one/two weeks of your move-out date, the Leasing Agent will contact you to set up a final walk through inspection of the property. At that time you must provide the Leasing Agent or our office with all keys and a forwarding address.

Please note that if keys are not returned upon move out, you will be charged for a lock change. If we do not receive a forwarding address, the security deposit reimbursement will be mailed to your last known address.

The Leasing Agent will inspect the property using the original Move-In/Move-Out report which was given to you when you moved into the property.

Please refer to your signed Security Deposit Agreement for a detailed checklist of what should be completed during your move out in order to receive your security deposit reimbursement.


Locked Out?

Keys will be provided only to residents named on the lease. Please have proper ID with you when picking up the keys.

If you are locked out during hours when the office is closed, there is a $150.00 charge to arrange to have someone meet you with the key.


Safety and Liability:

Please keep all doors and windows locked when you are not at home.

As the tenant, you are responsible for ensuring your personal belongings and contents against fire, theft, water damage, and other casualties. LLC and the property owner assume no liability or obligation for tenants’ personal belongings and contents. Renter’s insurance is available through most insurance agencies.


Important Phone Numbers
  • BG&E (Baltimore Gas & Electric):(1-800) 685-0123
  • Verizon Phone Company: (410) 954-6260 M-F 8am-6pm
  • Comcast Cable: City – (410) 649-9000; County – (410) 427-9600


Schedule Maintenance
Important Notes
  • If you have a drip or a drop of constant water running or a toilet running, call us immediately, as this type of water related problem can increase the amount of your water bills.
  • Upon move in, find your trash and recycling collection days on Baltimore City’s website or use this link:

Please take the time to familiarize yourself with Baltimore City or County trash rules and regulations. It will be Tenant responsibility if an environmental citation is issued against the property.
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